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Hear the Difference

  • Nenette knows people before she looks them up. Always smiling, tries to get you to upgrade accounts, asks people how they are doing and listens to them. Awesome person. Robert,
  • Mahalo to our Loan Officer, Gina, and the whole staff for helping us open an account and acquire a loan. She made the whole process quick and was very accessible, answering all our questions by phone, text, and email. We really enjoyed working with her! Richard & Melissa, Members since 2023
  • I have had the pleasure of being a Hickam FCU member for a little over 7 years and there are a few people who really stand out for making the experience comfortable and just really smooth to deal with. Want to give special thanks to Shirley for perhaps the most streamlined experience ever. Shirley, thank you so much. You are a dream to work with. Wishing Hickam FCU and its team full success in its future endeavors. I am happy to be a member of this CU... forever! Veronica, Member since 2016
  • Gina was very friendly and was able to do a fantastic job with helping me get my debt consolidation loan. Thank you so much, Gina! Kaimanaloa, Member since 2023
  • Gina was an absolute joy to work with. She explained everything she was doing and why. She provided excellent service and it was a complete pleasure. Nerissa, Member since 2023
  • I opened a new account and Binky was very accommodating and helpful. Answered all my inquiries with a pleasant smile. Outstanding service provided - she made me feel at home. I am a dedicated USAA client but Binky made me realize that there are better banking facilities that provide better service. Kudos to Binky and Hickam Federal CU for providing such great/phenomenal service. She made everything easy. Thank you for your great service. Sandra, Member since 2023
  • I had been trying to sign up for an account online and needed help. I called for help and Kayla answered both times I called in. She was so amazing and very patient with me, she went above and beyond to help me. I am already a happy customer. Annette, Member since 2023
  • Tracy was very patient since it took awhile for me to get to a branch to conclude our business. I appreciated her diligence and compassionate attitude regarding the sensitive nature of our business. Darlene,
  • I spoke with Patricia over the phone... she was very friendly, calm and most importantly helpful. She listened to my concerns and provided solutions in a pleasant manner. I've never met her in person but I'm sure she provides service with a smile. Tabree, Member since 2023
  • Hickam FCU helped me with all my financial needs. Love the staff. Robert, Member since 2002
  • Tracy was so helpful and nice. Being an old lady, it is so very touching to have a kind and sweet person to help you with what is needed to do. We need more people like her. What a wonderful world this would be if we have many many more Tracy! Purification, Member since 1986
  • Every time we visit Hickam FCU (5x's a month), Erika is consistent with her superb customer service. We feel valued and really like family. Please recognize her for making us feel like we're at home. Faleiva, Member since 2004
  • Susan guided me through the entire loan refinancing process. Was very clear and patient with me, even when I was late to obtain some documents. Matthew, Member since 2023
  • This is for Michele. I thank you so much for approving my loan. You're one of a kind. Being with Hickam Federal Credit Union has been a blessing through the years and all the staff are awesome no matter which branch. Beulah, Member since 2003
  • Tracy was professional and efficient. She answered our questions and provided support and timely follow-up during confusing and difficult times. Tessie, Member since 1979
  • My son was in need of a car, his old car broke down unexpectedly and it was very expensive and impractical to repair. He needed a car immediately. A visit to Hickam FCU was a great decision. Branch Manager, Shaleia, was very welcoming and treated us like ohana from the very beginning. It was like talking with someone from the old neighborhood. She provided us helpful information and options for a loan that would fit my son’s needs and budget. She made the application process so easy for us, and we were out of there in no time, ready to go car shopping immediately! Shaleia’s accommodating demeanor turned a frustrating and unpleasant situation into a positive experience. Not only did we get a loan at a great rate, we also gained a new friend. Mahalo Shaleia! Chris, Member since 2023
  • Nenette was so patient and kind while helping me to activate my debit card. She has excellent customer service while representing Hickam FCU. And the caller on the phone was also helpful Thank you so much! Celina, Member since 2020
  • Tracy was so helpful and understanding during the worst time of my life and I appreciate her so much. Amanda,
  • I first joined Hickam Federal Credit Union when I applied for an auto loan at Cutter Dodge, I was so excited when I saw the interest and all the service I went through with the staff member. It was more easy to apply for a personal loan when I already had my auto loan and best interest ever, compared to other loaners. Fred, Member since 2020
  • Received a letter in the mail regarding my aunt's account that I thought had already been closed. I called and spoke with Tracy, she explained the process to me and helped make closing my aunt's account an easy process. Thank you, Tracy and Shaleia for your kind understanding. Darlene,
  • Shaleia has been wonderful to work with. She has helped me multiple times with my loans, ranging from personal to auto and each time has been a wonderful experience for me. Her prompt and responsible support has been great. She took time to address my wants and needs and in the end, I was very pleased with the service. Domingo, Member since 2003
  • A huge mahalo to Iris for quickly and expertly processing and approving my loan request in record time. Even after I forgot to unlock my credit report. She is truly professional, knowledgeable, patient and has a wonderful personality. You're one of the reasons why I love Hickam FCU - good people, fast and professional service. All the best. Stewart, Member since 1984
  • Susan made the loan process painless and easy. Excellent service. Myles, Member since 1995
  • The best customer service, 5-star, very welcoming. Vicky is very helpful and patient. Thankful for her, she helped me become a member. Made sure I understand everything. We need people like Vicky. Smile and made sure my questions were answered. Jan, Member since 2023
  • Emme in my honest opinion is the best, friendliest, quick and knowledgable teller in Hickam FCU. As a customer for 30+ years, she is outstanding. Gary, Member since 1990
  • Nenette helped update my information. Her instruction was detailed and very professional. She is very knowledgeable and extremely helpful. Thank you for having such good customer service. Her compliment lifted my spirits. Leslie, Member since 2005
  • Nyla is an outstanding customer service representative. Nyla is always, always, always extremely polite. I recognize her voice from the recording. Nyla is a very positive person. Nyla above and beyond. I deeply appreciate the work that she does! She is awesome! Let everyone know. Thank you very much Hickam. Leon, Member since 2021
  • Saua was extremely helpful and very efficient in letting me know about my benefits with Hickam, credit union shared branching, etc. Thank you for taking good care of me. Catherine, Member since 2023
  • Kayla helped with opening an account online and she was so patient with me throughout the process! She walked me through the process of opening an account and let me know EXACTLY what I needed to do. She was efficient and extremely responsive. You can hear her willingness to help over the phone. Kristin, Member since 2013
  • Nyla went above and beyond. Nyla is extremely, extremely nice. Nyla provides outstanding customer service. Nyla is always pleasant, polite, and oh my goodness there are no words to explain the outstanding customer service Nyla gives! Nyla is outstanding!!! Leon, Member since 2019

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