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Hear the Difference

  • Emme in my honest opinion is the best, friendliest, quick and knowledgable teller in Hickam FCU. As a customer for 30+ years, she is outstanding. Gary, Member since 1990
  • Susan processed a used car loan. She was very helpful getting all the requirements done. Efficient, kind, and a delight to work with. Larry, Member since 1976
  • Our loan officer Julien provided outstanding customer service during our recent visit to the Pearl City branch. We came in as a walk in customer inquiring about a used car loan and he took the extra time to educate my son on how loans and credit worthiness are determined, which was well beyond my expectations. His passion and care for customers and going the extra mile shows how much he cares about the members. He Definitely made our visit a memorable one, please extend my Alohas to him. Steven, Member since 1994
  • Hickam FCU helped me with all my financial needs. Love the staff. Robert, Member since 2002
  • A huge mahalo to Iris for quickly and expertly processing and approving my loan request in record time. Even after I forgot to unlock my credit report. She is truly professional, knowledgeable, patient and has a wonderful personality. You're one of the reasons why I love Hickam FCU - good people, fast and professional service. All the best. Stewart, Member since 1984
  • This is for Michele. I thank you so much for approving my loan. You're one of a kind. Being with Hickam Federal Credit Union has been a blessing through the years and all the staff are awesome no matter which branch. Beulah, Member since 2003
  • Received a letter in the mail regarding my aunt's account that I thought had already been closed. I called and spoke with Tracy, she explained the process to me and helped make closing my aunt's account an easy process. Thank you, Tracy and Shaleia for your kind understanding. Darlene,
  • Shirley helped me open an account to escape a domestic violence situation. She was so supportive and empathetic. She was so informative and thorough. Words cannot express the gratitude I feel for Shirley and Hickam FCU. Member, since 2023
  • Susan guided me through the entire loan refinancing process. Was very clear and patient with me, even when I was late to obtain some documents. Matthew, Member since 2023
  • The best customer service, 5-star, very welcoming. Vicky is very helpful and patient. Thankful for her, she helped me become a member. Made sure I understand everything. We need people like Vicky. Smile and made sure my questions were answered. Jan, Member since 2023
  • Nyla is an outstanding customer service representative. Nyla is always, always, always extremely polite. I recognize her voice from the recording. Nyla is a very positive person. Nyla above and beyond. I deeply appreciate the work that she does! She is awesome! Let everyone know. Thank you very much Hickam. Leon, Member since 2021
  • Always a pleasure to be tended to by Noelle. Enjoy seeing her as she is always pleasant and efficient, and very courteous. Amy, Member since 1995
  • I opened a new account and Binky was very accommodating and helpful. Answered all my inquiries with a pleasant smile. Outstanding service provided - she made me feel at home. I am a dedicated USAA client but Binky made me realize that there are better banking facilities that provide better service. Kudos to Binky and Hickam Federal CU for providing such great/phenomenal service. She made everything easy. Thank you for your great service. Sandra, Member since 2023
  • Tracy was professional and efficient. She answered our questions and provided support and timely follow-up during confusing and difficult times. Tessie, Member since 1979
  • Julien is awesome, very receptive, and knowledgeable, very friendly. I feel like I've known him for long time. I would definitely recommend to others. Jovencio, Member since 2001
  • Nenette was so patient and kind while helping me to activate my debit card. She has excellent customer service while representing Hickam FCU. And the caller on the phone was also helpful Thank you so much! Celina, Member since 2020
  • Julien and Joel were very receptive to my needs and helped me with what I needed. Julien was very funny and definitely knew his job. John, Member since 2004
  • I have had the pleasure of being a Hickam FCU member for a little over 7 years and there are a few people who really stand out for making the experience comfortable and just really smooth to deal with. Want to give special thanks to Shirley for perhaps the most streamlined experience ever. Shirley, thank you so much. You are a dream to work with. Wishing Hickam FCU and its team full success in its future endeavors. I am happy to be a member of this CU... forever! Veronica, Member since 2016
  • Tracy was so helpful when it came to closing my deceased mom's checking and savings accounts. She was professional, friendly, and compassionate. This is the type of customer service that Hickam FCU has been providing for 30+ years! Jess, Member since 1994
  • I had been trying to sign up for an account online and needed help. I called for help and Kayla answered both times I called in. She was so amazing and very patient with me, she went above and beyond to help me. I am already a happy customer. Annette, Member since 2023
  • Susan made the loan process painless and easy. Excellent service. Myles, Member since 1995
  • I am so very grateful for your associate named Destiny who allowed us a personal loan that gave my wife the blessing of having good hearing once again because of the high-tech hearing-aids we were able to purchase. It is wonderful to see her enjoying life to the fullest instead of struggling to hear sounds around her like she used to. We thank the credit union deeply for the kindness of allowing us this privilege and giving us this loan. We are great admirers of your credit union and the caring philosophy you folks have towards the needs of local ohana!!! Nathan, Member since 2011
  • Jacob was able to approve my personal loan before I went on my family vacation. He responded to me in a timely manner and was very helpful throughout the whole process. Would definitely recommend him to others! Shane,
  • Tracy was so helpful and understanding during the worst time of my life and I appreciate her so much. Amanda,
  • Nyla went above and beyond. Nyla is extremely, extremely nice. Nyla provides outstanding customer service. Nyla is always pleasant, polite, and oh my goodness there are no words to explain the outstanding customer service Nyla gives! Nyla is outstanding!!! Leon, Member since 2019
  • My son was in need of a car, his old car broke down unexpectedly and it was very expensive and impractical to repair. He needed a car immediately. A visit to Hickam FCU was a great decision. Branch Manager, Shaleia, was very welcoming and treated us like ohana from the very beginning. It was like talking with someone from the old neighborhood. She provided us helpful information and options for a loan that would fit my son’s needs and budget. She made the application process so easy for us, and we were out of there in no time, ready to go car shopping immediately! Shaleia’s accommodating demeanor turned a frustrating and unpleasant situation into a positive experience. Not only did we get a loan at a great rate, we also gained a new friend. Mahalo Shaleia! Chris, Member since 2023
  • Gina was very friendly and was able to do a fantastic job with helping me get my debt consolidation loan. Thank you so much, Gina! Kaimanaloa, Member since 2023
  • I spoke with Patricia over the phone... she was very friendly, calm and most importantly helpful. She listened to my concerns and provided solutions in a pleasant manner. I've never met her in person but I'm sure she provides service with a smile. Tabree, Member since 2023
  • Tracy was so helpful and nice. Being an old lady, it is so very touching to have a kind and sweet person to help you with what is needed to do. We need more people like her. What a wonderful world this would be if we have many many more Tracy! Purification, Member since 1986
  • After shopping around to find an institution that could accommodate me with utilizing a HELOC, I found out that Hickam FCU was my best chance to obtain one due to my current financial situation. I had the awesome privilege at Pearl City Branch to meet and work with their outstanding Loan Officer, Julien. Along with his great demeanor, he was extremely professional and knowledgeable about their HELOC product and patiently took the time to answer all of my questions and concerns so that I clearly understood the entire process and what was required from me to complete the application process... I am very thankful for your back office help especially the underwriters for making this HELOC happen for me. This product will greatly change my life and financial situation for the better. My hats off to the wonderful, professional, friendly and outstanding staff at Hickam FCU (Pearl City Branch) for helping me and making my experience one to remember for a long time to come. I will definitely refer others to become members in the very near future. Mahalo! John, Member since 2023
  • Gina was an absolute joy to work with. She explained everything she was doing and why. She provided excellent service and it was a complete pleasure. Nerissa, Member since 2023
  • Nenette knows people before she looks them up. Always smiling, tries to get you to upgrade accounts, asks people how they are doing and listens to them. Awesome person. Robert,
  • Tracy was very patient since it took awhile for me to get to a branch to conclude our business. I appreciated her diligence and compassionate attitude regarding the sensitive nature of our business. Darlene,
  • Kayla helped with opening an account online and she was so patient with me throughout the process! She walked me through the process of opening an account and let me know EXACTLY what I needed to do. She was efficient and extremely responsive. You can hear her willingness to help over the phone. Kristin, Member since 2013
  • Every time we visit Hickam FCU (5x's a month), Erika is consistent with her superb customer service. We feel valued and really like family. Please recognize her for making us feel like we're at home. Faleiva, Member since 2004
  • Saua was extremely helpful and very efficient in letting me know about my benefits with Hickam, credit union shared branching, etc. Thank you for taking good care of me. Catherine, Member since 2023
  • Julien answered my questions regarding my HELOC loan in such a way that was very easy for me to understand. He is friendly, helpful, funny, and smart. He said I can call/email him anytime should I have more questions. So happy that I stopped into the Pearl City Branch today! Patricia, Member since 2023
  • I opened up my first HELOC with the help of Julien. He made the entire process from start to finish so easy!! I was nervous but he eased my concerns from the get go and kept me informed every step of the way. If you are looking to do anything with your finances go see him! You won’t regret it! Nicole, Member since 2024

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