The best customer service, 5-star, very welcoming. Vicky is very helpful and patient. Thankful for her, she helped me become a member. Made sure I understand everything. We need people like Vicky. Smile and made sure my questions were answered. Jan, Member since 2023

Gina helped us complete our auto loan. She was very helpful in explaining the process and did almost everything for us. It was an easy process to complete with her help. We appreciate all she did for us. Beverly, Member since 1975

This is about a car being towed in the United States and they charged me over and over again so I went to the Mililani branch and asked the manager Tina for some help. She went above and beyond to help me for at least 4 hours each day for two days. We just sat there trying to get things in order, I am so grateful that there are people like Tina who have the patience and understanding. Hickam is very fortunate to have a dedicated hard worker like Tina. If ever any references are needed, I will definitely recommend Tina. Again, mahalos for all your help, I got through it with all your help! Cindy, Member since 2004

Shaleia has been wonderful to work with. She has helped me multiple times with my loans, ranging from personal to auto and each time has been a wonderful experience for me. Her prompt and responsible support has been great. She took time to address my wants and needs and in the end, I was very pleased with the service. Domingo, Member since 2003

I spoke with Patricia over the phone... she was very friendly, calm and most importantly helpful. She listened to my concerns and provided solutions in a pleasant manner. I've never met her in person but I'm sure she provides service with a smile. Tabree, Member since 2023

Hickam FCU helped me with all my financial needs. Love the staff. Robert, Member since 2002

Shirley has been such a great help to me from answering all my questions and providing great service! Having her helped me a lot with all my personal loan questions and opening up accounts! She's the best and am so grateful for her, really enjoying talking to her and am confident she can answer anyone's questions! Thank you Shirley for all your help, and mahalo for everything! Stephen, Member since 2022

Susan made the loan process painless and easy. Excellent service. Myles, Member since 1995

I have had the pleasure of being a Hickam FCU member for a little over 7 years and there are a few people who really stand out for making the experience comfortable and just really smooth to deal with. Want to give special thanks to Shirley for perhaps the most streamlined experience ever. Shirley, thank you so much. You are a dream to work with. Wishing Hickam FCU and its team full success in its future endeavors. I am happy to be a member of this CU... forever! Veronica, Member since 2016

Gina was very friendly and was able to do a fantastic job with helping me get my debt consolidation loan. Thank you so much, Gina! Kaimanaloa, Member since 2023

Tracy was so helpful and nice. Being an old lady, it is so very touching to have a kind and sweet person to help you with what is needed to do. We need more people like her. What a wonderful world this would be if we have many many more Tracy! Purification, Member since 1986

Nyla went above and beyond. Nyla is extremely, extremely nice. Nyla provides outstanding customer service. Nyla is always pleasant, polite, and oh my goodness there are no words to explain the outstanding customer service Nyla gives! Nyla is outstanding!!! Leon, Member since 2019

Emme in my honest opinion is the best, friendliest, quick and knowledgable teller in Hickam FCU. As a customer for 30+ years, she is outstanding. Gary, Member since 1990

Susan provided exceptional service to assist in refinancing our vehicle. Went above and beyond to ensure we had all documents to complete our appointment! Jessica, Member since 2022

Received a letter in the mail regarding my aunt's account that I thought had already been closed. I called and spoke with Tracy, she explained the process to me and helped make closing my aunt's account an easy process. Thank you, Tracy and Shaleia for your kind understanding. Darlene,

My son was in need of a car, his old car broke down unexpectedly and it was very expensive and impractical to repair. He needed a car immediately. A visit to Hickam FCU was a great decision. Branch Manager, Shaleia, was very welcoming and treated us like ohana from the very beginning. It was like talking with someone from the old neighborhood. She provided us helpful information and options for a loan that would fit my son’s needs and budget. She made the application process so easy for us, and we were out of there in no time, ready to go car shopping immediately! Shaleia’s accommodating demeanor turned a frustrating and unpleasant situation into a positive experience. Not only did we get a loan at a great rate, we also gained a new friend. Mahalo Shaleia! Chris, Member since 2023

Shirley helped save me from paying high interest for my loan through another bank. Allowed me to have some extra money on the side with the help of this low-interest rate loan from you folks. Naomi, Member since 2022

Mikie helped me obtain a loan. She made the process expedient and easy. Her warm, caring "aloha" spirit touched me - I miss the Hawaiian kindness and aloha. I need a return visit soon. Mahalo Mikie for helping me and for your pleasant professionalism. Katherine, Member since 1992

I had been trying to sign up for an account online and needed help. I called for help and Kayla answered both times I called in. She was so amazing and very patient with me, she went above and beyond to help me. I am already a happy customer. Annette, Member since 2023

Tracy was so helpful and understanding during the worst time of my life and I appreciate her so much. Amanda,

A huge mahalo to Iris for quickly and expertly processing and approving my loan request in record time. Even after I forgot to unlock my credit report. She is truly professional, knowledgeable, patient and has a wonderful personality. You're one of the reasons why I love Hickam FCU - good people, fast and professional service. All the best. Stewart, Member since 1984

Kayla helped with opening an account online and she was so patient with me throughout the process! She walked me through the process of opening an account and let me know EXACTLY what I needed to do. She was efficient and extremely responsive. You can hear her willingness to help over the phone. Kristin, Member since 2013

The Kahala branch was the upmost best! When I joined I felt so welcomed by Eric he helped me and guided me through opening my account and all the awesome benefits I get for being a member! I'm so glad I switched to Hickam FCU!! Rylen, Member since 2022

Nenette was so patient and kind while helping me to activate my debit card. She has excellent customer service while representing Hickam FCU. And the caller on the phone was also helpful Thank you so much! Celina, Member since 2020

I first joined Hickam Federal Credit Union when I applied for an auto loan at Cutter Dodge, I was so excited when I saw the interest and all the service I went through with the staff member. It was more easy to apply for a personal loan when I already had my auto loan and best interest ever, compared to other loaners. Fred, Member since 2020

Every time we visit Hickam FCU (5x's a month), Erika is consistent with her superb customer service. We feel valued and really like family. Please recognize her for making us feel like we're at home. Faleiva, Member since 2004

Mahalo to our Loan Officer, Gina, and the whole staff for helping us open an account and acquire a loan. She made the whole process quick and was very accessible, answering all our questions by phone, text, and email. We really enjoyed working with her! Richard & Melissa, Members since 2023

Susan guided me through the entire loan refinancing process. Was very clear and patient with me, even when I was late to obtain some documents. Matthew, Member since 2023

Nenette helped update my information. Her instruction was detailed and very professional. She is very knowledgeable and extremely helpful. Thank you for having such good customer service. Her compliment lifted my spirits. Leslie, Member since 2005

Gina was an absolute joy to work with. She explained everything she was doing and why. She provided excellent service and it was a complete pleasure. Nerissa, Member since 2023

Tracy was professional and efficient. She answered our questions and provided support and timely follow-up during confusing and difficult times. Tessie, Member since 1979