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Hear the Difference

  • I have had the pleasure of being a Hickam FCU member for a little over 7 years and there are a few people who really stand out for making the experience comfortable and just really smooth to deal with. Want to give special thanks to Shirley for perhaps the most streamlined experience ever. Shirley, thank you so much. You are a dream to work with. Wishing Hickam FCU and its team full success in its future endeavors. I am happy to be a member of this CU... forever! Veronica, Member since 2016
  • I had opened my accounts at the Kapolei location about 6 years ago and I can say that I have always had a great and friendly experience at this location. The workers were pleasant and gave good customer service. The Assistant Branch Manager Shaleia is one of the most helpful and supportive employees. She most definitely took time to explain about the products they had to offer rather it be a Personal or Car Loan, she would take the time to explain the terms and rates thoroughly. Not too much banks I know would do this but she has and it's been such a Big Help for me and my Ohana!! So if you're looking to get a loan or refinance, this is the Credit Union to help you 100%. Mahalo! Cherese, Member since 2016
  • Nenette helped update my information. Her instruction was detailed and very professional. She is very knowledgeable and extremely helpful. Thank you for having such good customer service. Her compliment lifted my spirits. Leslie, Member since 2005
  • I needed cash in small bills and my rep Trina was SOOO helpful and patient counting it all out! A+ customer service. Edward, Member since 2008
  • Destiny helped clear a question about possible fraud issue. She was very helpful and professional. I was satisfied that my account was safe after speaking with her. Kevin, Member since 2016
  • Susan made the loan process painless and easy. Excellent service. Myles, Member since 1995
  • Shaleia has been wonderful to work with. She has helped me multiple times with my loans, ranging from personal to auto and each time has been a wonderful experience for me. Her prompt and responsible support has been great. She took time to address my wants and needs and in the end, I was very pleased with the service. Domingo, Member since 2003
  • Mary Anne helped me open a new account. Explained use of checking/savings, advised on account safety on computer transactions and was thoroughly professional and knowledgeable. Ken, Member since 2009
  • Hickam FCU has the BEST staff! Always friendly and willing to help, courteous and kind. All. The. Time. Naomi,
  • Mililani Branch is always friendly service, personable, and calls me by my name as they greet me. Janel, Member since 2002
  • Gina was an absolute joy to work with. She explained everything she was doing and why. She provided excellent service and it was a complete pleasure. Nerissa, Member since 2023
  • Mikie helped me obtain a loan. She made the process expedient and easy. Her warm, caring "aloha" spirit touched me - I miss the Hawaiian kindness and aloha. I need a return visit soon. Mahalo Mikie for helping me and for your pleasant professionalism. Katherine, Member since 1992
  • Susan provided exceptional service to assist in refinancing our vehicle. Went above and beyond to ensure we had all documents to complete our appointment! Jessica, Member since 2022
  • I first joined Hickam Federal Credit Union when I applied for an auto loan at Cutter Dodge, I was so excited when I saw the interest and all the service I went through with the staff member. It was more easy to apply for a personal loan when I already had my auto loan and best interest ever, compared to other loaners. Fred, Member since 2020
  • Gina helped us complete our auto loan. She was very helpful in explaining the process and did almost everything for us. It was an easy process to complete with her help. We appreciate all she did for us. Beverly, Member since 1975
  • Susan guided me through the entire loan refinancing process. Was very clear and patient with me, even when I was late to obtain some documents. Matthew, Member since 2023
  • My wife and I have been members for over 30 years and we love this credit union. We had loans from Hickam FCU. We recently took out a small car loan it was so easy. We started at the Mililani Branch with Mary-Anne helping us getting the paperwork started, but we needed to get some documents to close the deal. Mary-Anne told us we could go to the Kahala Mall Kiosk (the closest branch to us) to finish the paperwork. There we saw Susan who completed the loan process. Happy to say, we got the loan. What made the experience so wonderful is that it took a team effort to get the job done. Shows how excellent the credit union is. We love it at Hickam FCU and will plan to stay a long time. The Kims, Members since 1990
  • This is about a car being towed in the United States and they charged me over and over again so I went to the Mililani branch and asked the manager Tina for some help. She went above and beyond to help me for at least 4 hours each day for two days. We just sat there trying to get things in order, I am so grateful that there are people like Tina who have the patience and understanding. Hickam is very fortunate to have a dedicated hard worker like Tina. If ever any references are needed, I will definitely recommend Tina. Again, mahalos for all your help, I got through it with all your help! Cindy, Member since 2004
  • I had been trying to sign up for an account online and needed help. I called for help and Kayla answered both times I called in. She was so amazing and very patient with me, she went above and beyond to help me. I am already a happy customer. Annette, Member since 2023
  • I have had nothing but great customer service experiences each time that I've been in a Hickam FCU branch and worked with a loan officer. Shirley and Disse were both great and had made me feel so comfortable to keep doing business here at this credit union!! I'm grateful to have been able to work these two amazing people! Jeremiah, Member since 2022
  • Tracy did a very efficient and courteous job in closing out my IRA. She returned my emails and phone calls quickly. She went the extra mile in explaining the process and timeframe required. Pharris, Member since 1980
  • Emme in my honest opinion is the best, friendliest, quick and knowledgable teller in Hickam FCU. As a customer for 30+ years, she is outstanding. Gary, Member since 1990
  • Shirley helped save me from paying high interest for my loan through another bank. Allowed me to have some extra money on the side with the help of this low-interest rate loan from you folks. Naomi, Member since 2022
  • I had a problem with my account yesterday August 18, 2022 and Trina at the Hickam Federal Credit Union, Mililani branch went above, beyond to help me out and fixed it right away. She is very nice and helpful! She has an outstanding performance and excellent customer service! Mikie helped me and gave me excellent services for my loan, checking and savings account in February 2022. Every time I have been at Hickam Federal Credit Union, Mililani branch, she is always friendly and if I need help, she is always willing to help. She is incredibly professional and friendly officer. She is ABSOLUTELY the best ever. I have never encountered a bank that totally helps as well as understands their customers. Trina and Mikie really make me feel like an important person. I HIGHLY recommend using Hickam Federal Credit Union, Mililani branch. Excellent and speedy customer service. Really good branch with competent staff. Great and good bank and very good customer service at this location. This bank has an awesome team and a dedicated staff. I am very impressed by their vision, hard work, outstanding performance, and wonderful team-mates. Their reputation is well-earned. Emelina, Member since 2022
  • Mikie is an amazing efficient professional at Hickam FCU. I lucked out one early evening meeting her at the Kahala Mall Kiosk back in October 2017. She made joining this credit union very easy and beneficial for me. Since then, her expertise in providing the best loan services has always been gratifying. I feel very valued with my decision to switch credit unions back in 2017. Thank you Mikie! Terry, Member since 2017
  • The Kahala branch was the upmost best! When I joined I felt so welcomed by Eric he helped me and guided me through opening my account and all the awesome benefits I get for being a member! I'm so glad I switched to Hickam FCU!! Rylen, Member since 2022
  • I was first stationed at Wheeler AFB in 1968 and became a member shortly thereafter. I have had numerous interacting with Hickam Federal Credit Union and the last couple experiences with them has been outstanding. Mikie from the Mililani Branch just might be the top of the bunch. Right from our first contact she has been right there with all the answers to my questions. Thank you for being there. Ronald, Member since 1970s
  • Shirley has been such a great help to me from answering all my questions and providing great service! Having her helped me a lot with all my personal loan questions and opening up accounts! She's the best and am so grateful for her, really enjoying talking to her and am confident she can answer anyone's questions! Thank you Shirley for all your help, and mahalo for everything! Stephen, Member since 2022
  • Nyla went above and beyond. Nyla is extremely, extremely nice. Nyla provides outstanding customer service. Nyla is always pleasant, polite, and oh my goodness there are no words to explain the outstanding customer service Nyla gives! Nyla is outstanding!!! Leon, Member since 2019
  • Mahalo to our Loan Officer, Gina, and the whole staff for helping us open an account and acquire a loan. She made the whole process quick and was very accessible, answering all our questions by phone, text, and email. We really enjoyed working with her! Richard & Melissa, Members since 2023

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