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Hear the Difference

  • SJ has always been professional, but friendly and helpful to the extent that I feel like family when I come into this credit union office. Janet, Member since 1971
  • Mikie's politeness and patience while waiting for me to get my paperwork together was beyond what other credit unions and banks were unable or unwilling to wait. Other banks were actually scolding me for my delay. Ronald, Member since 2000
  • Tracy was very helpful and followed up on a transfer to my rollover IRA. She knows what she's doing, sometimes people don't do their jobs to help customers. She gave me outstanding customer service. Lung, Member since 1990
  • Nenette helped me with a withdrawal. She is always willing to answer my questions about my account. Very professional, nice and kind. She has been helping me for years. She treats me like a friend or her family. She is always there to help me. Bernadeth, Member since 1991
  • I am handling my late father's trust and this included selling a house. I needed documents notarized. Mikie was compassionate and helpful and patient with all my questions. Banking with Hickam FCU always feels good. When they ask how I am or give their condolences on my father's passing, it always feels sincere. As a member for 20+ years, I am forever appreciative of the wonderful Mililani Branch staff! Amy, Member since 2000
  • Saua helped me to find the statement of debit. She is knowledgeable of all the questions I asked about the statement of my checking account. Ligaya, Member since 1997
  • Nenette helped me count 15 transactions and sometimes way more than that. She always makes me feel welcomed and makes me smile. She make this credit union feel like the best on island. Jordan, Member since 2015
  • Where do I begin? Mikie's customer service, knowledge of product/service & commitment to her customers are far beyond any loan/banking experience I have ever had. Mikie was patient, kind, and thoughtful in every step towards refinancing my truck loan. She was thorough in explaining (sometimes a few times) every question I had. She made everything go as smooth as possible. Thank you Mikie for such a great experience. Mahalo plenty & aloha. Misty, Member since 2002
  • Saua was extremely helpful and very courteous. Appreciated someone like that to talk to, thank you for helping us. Dennis, Member since 2018
  • Nenette helped us with banking needs with exceptional service. She is always pleasant to deal with and she is my go-to person for all my needs at the branch. We need more folks with infectious and positive vibes like her. "The best"... Mohamad, Member since 2018
  • Kenneth helped me open a CD and explained the different accounts I had. He also explained that my money market account was not earning interest because of the low balance. He helped me transfer some of that money to my regular savings so that I now earn interest. He was very polite, patient, and professional. Sheelah, Member since 2002
  • Ms. Juan sat with us to discuss a possible scam. This resulted in a necessity to close all existing accounts and reopen with new account numbers. Ms. Juan very patiently, efficiently, carefully and kindly sat with us and did all of this; it took her a couple of hours! We are extremely grateful and thankful; she avoided an almost disastrous financial incident for us. Helen,
  • I get overwhelmed and fearful of traveling, but Keanan helped me put my money in the right areas. He helped me prepare for the Covid-19 testing when coming back from California to Hawaii. Patricia, Member since 2004
  • Marry Anne made the loan process easy. She made us feel at ease and explained the terms well so we could understand. She took the time to be sure the loan we applied for best suited our needs. Tammy,
  • Two weeks ago, I was walking by the Kahala Mall Kiosk and just asked a few questions. Eric greeted me with a smile and assisted me so sincerely. From then on, I have been working with Laren from the whole loan application process through getting approved and finalizing all paperwork. Laren was so patient and accommodating, I can't thank him enough. Todd, Member since 2021
  • Mr.  Keanan was very helpful in providing the information on my joint account. He especially spent a little extra time on explaining to me the account # and member # differences. He definitely went above and beyond in his excellent customer service!! This young man was eager to answer all my questions and made sure I understood everything. I never felt rushed when he assisted me and still asked me if there was anything else he could help me with. I truly am thankful he helped me.

    Rebecca, Member since 2021
  • I was helped with a consolidation loan. From the start of a call to Hickam FCU was awesome. My appointment was great. Mary Anne was very sincere and caring and worked with me to help me out. It was very successful and now I can breathe with relief with Mary Anne's help. Thank you so much! Yvonne,
  • I am so appreciative of Sandra. She's always friendly and professional and patient with all my questions. She always writes "PW" for password instead of asking out loud for it. I really appreciate that privacy. I look forward to coming here and having her for my clerk! Mahalo Nui Loa Sandra!!! Tammy, Member since 2002
  • SJ always goes above and beyond. I never saw her without a smile, professional but caring. She always has a piece of candy to offer. Going to do banking with SJ is like going to see your best friend. She's here to brighten up even my darkest day. Stefy, Member since 1997
  • SJ was very patient and helpful with updating my account information and assisting me with closing my Estate Account. She explained each step + kept me informed while completing my transactions. Very sweet + full of aloha. Janelle, Member since 2018
  • I have been a member of Hickam since 2002. I've stayed because of their great service and reasonable rates for savings and loans. This particular branch has been my go to for the past four years. Even through the height of the pandemic they've been available to help us members. Elizabeth, Member since 2002

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