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Hear the Difference

  • Kenneth helped me open a CD and explained the different accounts I had. He also explained that my money market account was not earning interest because of the low balance. He helped me transfer some of that money to my regular savings so that I now earn interest. He was very polite, patient, and professional. Sheelah, Member since 2002
  • Shaleia is our go to. Always very well put together and efficient. Which always makes for a quick enjoyable process. Today, she and Dylan expedited our auto refinance helping us break away from a problematic bank. Loved the experience, you'd think you're family when you step into their branch. Mahalo to the whole Kapolei team. Jace, Member since 2016
  • Eric always helps me make my car payments in a timely manner. He is always courteous and kind. Renee, Member since 2018
  • Sandra was very helpful and personable. Sandra recapped with me my transactions to make sure it was correct. She also has a private way of asking for my last 4 digits of my SS#. Which I found was a great way. Roxanne, Member since 2019
  • Kourtney helped me with transfers from share branch and deposit. She was really friendly. I enjoy coming to the Windward Mall Branch. Michelle, Member since 2020
  • As usual, Eric was there to service my monthly auto loan payment with his usual good cheer and engaging personality! As a result, I look forward to every chance to do business with this credit union. Walter, Member since 2019
  • Where do I begin? Mikie's customer service, knowledge of product/service & commitment to her customers are far beyond any loan/banking experience I have ever had. Mikie was patient, kind, and thoughtful in every step towards refinancing my truck loan. She was thorough in explaining (sometimes a few times) every question I had. She made everything go as smooth as possible. Thank you Mikie for such a great experience. Mahalo plenty & aloha. Misty, Member since 2002
  • Shirley helped me to apply for a savings secured loan. She was very helpful and explained the terms and conditions so I could understand. Vicki, Member since 2016
  • SJ has always been professional, but friendly and helpful to the extent that I feel like family when I come into this credit union office. Janet, Member since 1971
  • Without Tonya’s help I would never have been able to set up my checking account or handle all the documents necessary for my trust. She has been more than patient, professional, helpful, and certainly went above and beyond the call of duty to make sure that everything was completed correctly. I truly appreciate everything Tonya has done for me! She is a true and rare “gem” and especially these days when we all have so much on our plates. Honestly, she is the reason why I continue to bank with Hickam FCU because of her positive “can-do” attitude, superior customer service skills, and professionalism especially in a time where most of our encounters are met with frustration and resistance. All the many annoying little hiccups we encountered... but then there was Tonya, calm, professional and focused. If it were not for her continued encouragement, I would have given up a long time ago. She restored my belief in humanity and compassion when I thought that it no longer existed.

    Christiane, Member since 1991
  • Two times I came in, Sandra was very patient on hearing my concerns, understanding what may happen, and providing an awesome solution to my problem. Much appreciated. Her advice for me was uplifting. Dempsey, Member since 2013
  • Gina was very accommodating and courteous in dealing and processing my loan. She made the loan quicker than expected, easy to deal with, and explained the loan. Quintin, Member since 2013
  • Mikie's politeness and patience while waiting for me to get my paperwork together was beyond what other credit unions and banks were unable or unwilling to wait. Other banks were actually scolding me for my delay. Ronald, Member since 2000
  • I am so appreciative of Sandra. She's always friendly and professional and patient with all my questions. She always writes "PW" for password instead of asking out loud for it. I really appreciate that privacy. I look forward to coming here and having her for my clerk! Mahalo Nui Loa Sandra!!! Tammy, Member since 2002
  • Arlene helped my husband and I activate our debit cards. She alleviated the stress we felt and made the experience easy for us. Chelsea, Member since 2016
  • A huge thank you to Dylan "Kawai" at the Kapolei Branch. I am a returning member and they had all my information on file already. When the time came for me to refinance my vehicle, I was able to come in and just sign because everything else was prepared beforehand. I set up an appointment, they had seats already set up for my keiki and I. It took 20 minutes max. Very fast, and friendly service. I truly appreciate the Kapolei team. Jamielynn, Member since 2016
  • SJ helped me update my personal info & deposit a check into a joint checking account. Loved the conversation. I haven't updated my info since retiring from the USAF so this interaction was very welcomed & pleasant. Kudos to SJ. Avis, Member since 2005
  • Every time I have interacted with Hickam FCU it has been so easy and pleasant! But this time around, I really have to give a special nod to Leilani. She helped me solve a problem and was the most helpful and nice person I have ever encountered through any customer service experience. Thank you so much Leilani! Brittini, Member since 2006
  • Nenette helped me count 15 transactions and sometimes way more than that. She always makes me feel welcomed and makes me smile. She make this credit union feel like the best on island. Jordan, Member since 2015
  • Stephanie helped so much to solve a problem that will save me hours every month! She's awesome. Friendliest bank in town! Denise, Member since 2018
  • Thank you to Mark and the Mililani Branch for assisting with my transactions while I no longer reside on the island. I am still being assisted promptly with my financial transactions and I am grateful. Floriza, Member since 2007
  • Trena and Destiny helped me with a share secured loan. They were both helpful, friendly & made me feel comforted in this emotional situation. I loved the camaraderie and smiles as they welcomed members. Trena is by my view the perfect person to train Destiny, no pressure or anxiety displayed! For me too! Lucia, Member since 1991
  • Tracy was very helpful and followed up on a transfer to my rollover IRA. She knows what she's doing, sometimes people don't do their jobs to help customers. She gave me outstanding customer service. Lung, Member since 1990
  • Two weeks ago, I was walking by the Kahala Mall Kiosk and just asked a few questions. Eric greeted me with a smile and assisted me so sincerely. From then on, I have been working with Laren from the whole loan application process through getting approved and finalizing all paperwork. Laren was so patient and accommodating, I can't thank him enough. Todd, Member since 2021

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