Please ensure you have the latest version of the Mobile App installed. The newest version should have an underwater mural image as the login background screen. If your Hickam FCU Mobile App does not update, please uninstall, then reinstall the app.

The Online and Mobile Banking upgrade provides enhanced security features with safer password requirements. If your old password does not meet the current requirements, you will need to change it. The current requirements are:

• Must be between 8 and 32 characters long
• Must contain at least 3 of the following: lower case letter, upper case letter, number, and special character
• Special characters allowed: ~`!@#$*()-_=+[]{}\|;:,<>./?
• Cannot contain any whitespaces
• Cannot be a sub-string of the username
• Passwords are case sensitive

If your account cannot be verified, it is likely that your contact information on your account is not current or correct. Please contact us at 808-423-1391 or leave us a message at https://www.hickamfcu.org/membership/contact/contact-us so that we may help you.

If you did not previously have a cell phone number listed or if you have an international phone number, please contact us at 808-423-1391 or leave us a message at https://www.hickamfcu.org/membership/contact/contact-us so that we may help you. Our team is currently working on resolving these issues.

If this this your first time enrolling for Online Banking, please contact us at 808-423-1391 or leave us a message at https://www.hickamfcu.org/membership/contact/contact-us.

Unfortunately, these tools are not included in this version. For budget planning tools, please click on the “My Finances” tab.

This is an issue that we are aware of. We are currently working on a solution. Please be patient and check again in a few days.

When setting Alerts for card transactions, please do not include the cents. For example, $25.00 must be entered as $25.