Mobile banking is very secure. In fact, it offers the same level of protection as our Online Banking service.

1. Multiple layers of authentication to prevent unauthorized access
2. Account information is encrypted to safeguard your information
3. We use industry best practices to continually monitor and protect your information
4. No identifiable information - we don’t return any personal information in a text message, such as your full account number, email address, or personal address.
5. We never ask for or include your user id or password in any message we send.

There is no charge for using our Mobile Banking service. But message and data rates may apply from your mobile carrier.

No. You can enroll for Mobile Banking only. If you later decide to access your account on a desktop, then that is available seamlessly.

No, use the same User ID and Password you use to log on to Online Banking.

1. The Mobile Banking app works with smartphones running either the Apple iOS or Google’s Android operating system.
2. Your mobile device must be web-enabled.
3. Your mobile device should have the “browse secure/SSL sites” enabled, CSS turned on, and JavaScript enabled.

Contact your mobile provider for support with any of these steps.

Yes. You can use any number of compatible mobile devices for our Mobile Banking service. However, for security purposes, you will be presented with security questions if you switch between mobile devices.

You can access to the same accounts that are viewable through online banking including checking, savings, certificates, and loans.

There is no waiting period.

1. Mobile Banking App – Once you’ve downloaded and installed the app, just log on using the same credentials you use for Online Banking. If you do not have Online Banking, simply register as a new user.
2. Mobile Web Banking – From your mobile browser, log on to Online Banking at www.hickamfcu.org using the same credentials you currently use.
3. Text Banking – Log on to Online Banking to sign-up for Text Banking, and follow the on-screen prompts to begin using our Text Banking service right away.

You can deactivate your device in Mobile Banking. Log on to Online Banking to access your Mobile Banking preferences. Locate the phone number and select the option “Stop using this device for Mobile Banking”.

No personal or financial information is saved or stored on your mobile device. It’s also good idea to lock access your mobile device to prevent unauthorized access.

It’s easy. Just login and set up alerts in Mobile Banking from your Profile Menu.

1. Text BAL to view balances on savings or checking
2. Text BAL<nickname> for the available balance for that account
3. Text BAL ALL for available balances on all accounts
4. Text HIST for last 5 transactions for your primary account
5. Text HIST<nickname> to receive transaction history for that account
6. Text MORE with HIST command to get next 5 transactions
7. Text NICK for all of your account nicknames
8. Text STOP to discontinue Text Banking
9. Text HELP for assistance with commands