Online banking and mobile banking will be down and unavailable for approximately 38-40 hours starting from Monday, September 20 at 5:00 pm HST. We appreciate your patience during this upgrade and as always thank you for a being a loyal member.

Yes. Ensure that your contact information is accurate and correct by going to your profiles /settings page and check to see that we have your most current email address, telephone number, and physical address.

No, you do not have to re-enroll for the new Online Banking, but you may be required to agree to new user Terms and Conditions when prompted. If you have bookmarked the Login for Online Banking, you will have to delete that old bookmark and acquire the New Online Banking Login url and establish an updated bookmark.

No. Your User ID will remain the same, however you will need to set up your original password or a new password through the Multi-factor Authentication security system. If you have a username that is simple and uses your name or may be similar to someone else, we would encourage you to change your user name also. Here are the requirements that will be prompted in the new login window:

Username ID Requirements

• Must be between 8 and 26 characters long

• May contain letters, numbers, and special characters

• Special characters allowed: ~`!@#$*()-_=+[]{}\|;:,<>./?

• Cannot contain any whitespaces and not case sensitive

Password Requirements

• Must be between 8 and 32 characters long

• Must contain at least 3 of the following: lower case letter, upper case letter, number, and special character

• Special characters allowed: ~`!@#$*()-_=+[]{}\|;:,<>./?

• Cannot contain any whitespaces

• Cannot be a sub-string of the username

• Passwords are case sensitive

Google Chrome. Microsoft Edge. Mozilla Firefox. Apple Safari.

No, you will not need to re-enroll in eStatement and access to your statement history will be available.

No, you will not need to download a new app. However, you may need to update your current app via your app store updates if you do not have automatic updates enabled. Please have the automatic updates for your app enabled prior to Monday, September 20, 5:00 pm HST.

No, however the desktop version of our new Online Banking platform is scalable and will look just as user friendly on a tablet via the web browser.

Yes, your scheduled bill payments will continue to be made, but during the upgrade conversion there may be a delay. You can continue to make bill payments until Monday, September 20, 5:00 pm HST.

Yes, Bill Payment will resume on Wednesday, September 22, 8:00 am HST.

No, there are no changes to the Bill Payment Service.

Scheduled transfers between Monday, September 20, 5:00 pm HST through Wednesday, September 22, 8:00 am HST will not be processed during that time. Once the conversion is complete, transfers will resume and anything held will be carried over. If your transfers are important, we recommend rescheduling transfers prior to or after conversion. We will be monitoring and handle these transfers manually if necessary.

We encourage you to make note of all currently scheduled transfers and any existing scheduled recurring transfers and payments from your checking or savings accounts to your credit union loans or other accounts.

Please contact Member Services at (808) 423-1391 (Oahu only) or Toll-free (800) 432-4328 (Neighbor Islands & Continental U.S.) Monday-Friday, 8:00 am – 6:00 pm HST; Saturdays 9:00 am – 2:00 pm HST.

Please ensure you have the latest version of the Mobile App installed. The newest version should have an underwater mural image as the login background screen. If your Hickam FCU Mobile App does not update, please uninstall, then reinstall the app.

The Online and Mobile Banking upgrade provides enhanced security features with safer password requirements. If your old password does not meet the current requirements, you will need to change it. The current requirements are:

• Must be between 8 and 32 characters long
• Must contain at least 3 of the following: lower case letter, upper case letter, number, and special character
• Special characters allowed: ~`!@#$*()-_=+[]{}\|;:,<>./?
• Cannot contain any whitespaces
• Cannot be a sub-string of the username
• Passwords are case sensitive