No, since we are converting to a new card processor, new cards will be issued with new card numbers and expiration date.

Cashback balance will be paid out to member and reflected in their February statement as a reduction to their balance.

Travel and merchandise rewards balance will be transferred to the new Fiserv uChoose Rewards Points Program that can be redeemed for either cash back rewards, travel, merchandise, and much more. uChoose Rewards replaces ScoreCard Rewards.

SecureLock is a service of the old credit card processor and will be terminated on February 22. Members can link their credit card profile to CardValet (currently available to debit cardholders) to conveniently block or unblock cards, set personal security features, notifications of purchases, restrict usage outside a certain area, and other safety features.

It will be replaced by a similar service with the new card processor, called eCs. On or after February 22, members will access eCs through Hickam FCU Online Banking.

No, there are no changes to our current fees associated with Hickam FCU Credit Cards.

They will be “Grandfathered” into the new Reward cards program.

No, members must submit their request in writing to Hickam FCU, P. O. Box 30025, Honolulu, HI 96820 before the effective date, stating they are opting out of the new credit card program. Or visit a branch to close their credit card. Outstanding balances must be paid down under the current terms and their Mastercard Account will be closed.

Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately.  However, they will continue to receive only one billing statement, regardless of the number of cards on the accounts. New PINs will be issued but members may select a unique PIN by calling the number on the activation label.

To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) members should contact the merchant by 02/22/2021 with their new card number and expiration date. 

Yes, the new address will be included on the member’s statement. If members pay their bill through online bill payment, they will need to update the mailing address to Hickam Federal Credit Union, P.O. Box 30025, Honolulu, HI  96820 after 02/22/2021, to ensure that their payment reaches the processor by their due date.  If they pay this bill by check, they should include their payment stub with the check. 

Yes, to ensure there is no interruption in automated payments, members should contact the provider of this service (i.e., another bank or bill pay service) by 02/22/2021, with their new card number and payment address Hickam Federal Credit Union, P.O. Box 2711, Omaha, NE  68103-2711. 

Previous card history will be retained for customer service inquiries only. However, members will not be able to access statements/history on eZcard Info after 02/18/2021, so we recommend they save their statements to their computer or print hard copies before this date.

Yes, the new number will be 1-855-926-2896.  This is the number that will appear on their caller ID if we need to contact the member regarding possible fraud activity involving their account.