Savings Hickam Federal Credit Union

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Hickam FCU Audio Response, Our 24/7 Automated Telephone Teller System

Hickam FCU Audio Response is easy and convenient to use. No more driving to the credit union, standing in line or waiting on hold for the next available representative. Simply, pick up a touch-tone phone and access your account instantly. Best of all, there is no charge to use Audio Response.

With Hickam FCU Audio Response, you’ll be able to:

Make balance inquiries

Transfer money between accounts

Verify deposits, withdrawals and checks cleared

Make payments to Hickam FCU loans

Obtain current products, services and rate information

How to use Hickam FCU Audio Response.

Have your member I. D. number (located on your statement under statement period) and Personal Identification Number (PIN) ready.

Then, dial 808-218-6000 on Oahu or toll-free 1-866-903-4328 when calling from neighbor islands of Hawaii and the continental U. S.

Wait for the greeting and then follow the voice prompted instructions. Then listen for the following Hickam FCU Audio Response menu options:

Press 1 to access (your) Current Accounts

Enter your Member I. D. number

Enter your PIN (or the last 4-digits of your Social Security # if this is your first time using Hickam FCU Audio Response)

You will then be offered a series of options depending on the accounts you have with the credit union. For example:

To work with: “Savings”, Press 1, then listen for a series of Transaction Options.

To work with: “Regular Checking”, Press 2, then listen for a series of Transaction Options.

Press 2 for General Information (Branch locations and hours)

Press 3 for Product Information (Rates & products, calculate loan payments )

Press 4 for More Choices (Personal options -PIN change)

Press # to Return to Previous Menu

Press * to Repeat Your Choices

Press 0 to Speak with Someone (in our Call Center)